1. How courses are delivered
Access is provided through your account on the LMS after administrator approval, payment verification where required, and any scheduled cohort start. An enrollment request alone does not activate paid access. Review the Enrollment Policy for the full pipeline.
2. Timing and access period
We aim to review complete enrollment/payment information within 2 business days. Live classes follow the published cohort schedule. The course page or written purchase confirmation must state the access period, format, and included resources; do not assume lifetime access, 12 months of recordings, or an unstated extension. Contact support for missing information before paying.
3. Materials, sessions, and certificates
Materials may include videos, reading, code, exercises, or assignments as specified for the course. Downloading is permitted only where a download is provided. External videos and tools depend on their own availability and licenses. Live-session links, recording availability, and mentoring arrangements are those expressly included for your course, rather than a universal delivery promise. A digital certificate is available only when the stated completion requirements are met and certification is included.
4. Confirming delivery and getting help
Check your dashboard for the enrollment status and course access. Automatic emails are not a prerequisite for access and are not guaranteed by this policy. We do not email account passwords. If a paid and approved course is unavailable, contact support with the registered email, course, payment reference, and a description or screenshot of the error. Do not include credentials or unnecessary private information. We will investigate and explain the next steps; the Refund Policy covers non-delivery and unresolved service problems.
5. Technical needs and international use
You need a supported modern browser, a suitable device, and a stable internet connection. Check any course-specific software, hardware, cloud, or third-party usage costs before enrolling. Session times are shown in IST unless stated otherwise. Access from another country may depend on local restrictions and third-party service availability.
Contact and grievances
Athrexai
1st floor, Rana complex, Silver Springs Layout, Munnekolala, Bengaluru, Karnataka 560037
Phone: +91 9337448930
Email: support@athrexai.com
Grievance contact: Jasmine, reachable through the same phone, email, or postal address.
For complaints, include your registered email, course name, transaction reference if relevant, and a short description. We acknowledge complaints within 48 hours and aim to resolve them within one month. Do not send passwords, full card details, or unnecessary sensitive documents.