1. Scope and information we collect
This notice covers Athrexai’s website, courses, LMS, and Mahi career coordinator. We collect the information you provide to register, request enrollment, use learning features, ask for support, or chat with Mahi: name, email, optional phone, course choices, payment reference and method where supplied, and relevant learning records. Passwords are stored as hashes rather than readable passwords. Do not send card numbers, bank passwords, or identity documents in a chat.
2. Mahi career coordinator
Before a chat is saved, Mahi asks you to agree. We save your messages, Mahi’s replies, and the career profile you choose to provide: name, experience, education, role, skills, goal, study time, optional email/phone, and follow-up preference. Authorized administrators can review these details to provide career guidance and manage a requested follow-up. Providing a phone or email does not by itself authorize marketing or a sales call.
Mahi uses guided responses when no AI provider is configured. Where live AI is enabled, the introduction identifies OpenAI and asks for agreement before that chat is eligible for AI replies. Relevant career context and recent messages may be processed by that provider outside India. Contact fields are excluded from the profile sent to the model and matching saved contact values are redacted from the transcript; avoid including other private information in free text. The integration requests that generated responses not be stored as retrievable API response objects. Provider processing and retention are governed by its applicable terms, not by a guarantee of zero retention from Athrexai. AI guidance may be inaccurate and does not promise admission, employment, or salary.
3. Why we use information
- Maintain accounts, verify enrollment and payments, deliver courses, and provide support.
- Prepare a learning plan and follow up when you request it.
- Protect accounts, investigate misuse, and maintain records of accepted policies.
- Meet applicable legal, accounting, and dispute-resolution requirements.
Optional marketing needs a separate choice; accepting course terms or starting Mahi does not automatically subscribe you to marketing.
4. Browser storage and operational logs
The app uses session storage for an authentication token and browser storage for profile displays, learning preferences, and a private token that resumes your Mahi chat. That chat token permits access to its conversation: do not share it, and clear site data on shared devices. Signing out clears the app’s active authentication token. Clearing browser storage does not delete saved server records. Hosting and security logs may include IP addresses, request information, device/browser headers, and timestamps. Third-party video players, fonts, or external resources may receive ordinary connection information when loaded.
5. Sharing and safeguards
We do not sell visitor profiles or chat transcripts. Access is limited to authorized staff and service providers needed for hosting, communications, payment processing where offered, or an agreed AI reply. We may disclose information when required by law or necessary to investigate fraud and security incidents. The site uses HTTPS, hashed account passwords, server-validated sessions, and administrator checks for visitor records. No system is risk-free; avoid sharing sensitive personal information in free-form messages.
6. Retention and your requests
We retain account, learning, payment-reference, consent, and support records for as long as reasonably needed to provide services, handle disputes, and meet applicable legal requirements. Mahi records remain saved until reviewed or deleted; the “New chat” button starts another conversation and does not erase the earlier one. You may ask Jasmine to access or correct your information, delete an account or chat, withdraw optional AI or follow-up consent, or stop marketing. Include the relevant account email or chat details without sending your session token. We may verify your identity and explain any records that must be retained. Deletion requests are handled through support; we will explain the applicable timeline and any required retention.
7. Age, external services, and changes
Paid registration and enrollment are intended for adults aged 18 or over. If a child’s information has been submitted, a parent or guardian should contact us for review and removal where appropriate. External sites have their own privacy practices. Material changes to this notice will be posted with a new version; new optional uses requiring permission will not be authorized merely by your previous consent.
Contact and grievances
Athrexai
1st floor, Rana complex, Silver Springs Layout, Munnekolala, Bengaluru, Karnataka 560037
Phone: +91 9337448930
Email: support@athrexai.com
Grievance contact: Jasmine, reachable through the same phone, email, or postal address.
For complaints, include your registered email, course name, transaction reference if relevant, and a short description. We acknowledge complaints within 48 hours and aim to resolve them within one month. Do not send passwords, full card details, or unnecessary sensitive documents.