1. Standard cancellation and eligibility
Submit the request within 30 calendar days of the payment date using the support contact below. The day after payment is day one. We assess course completion using available learning records and information you provide; if the records are disputed, we review the evidence with you. There is no separate automatic 7-day full-refund rule or ordinary 8–30-day partial-refund rule. Special offers do not silently remove this policy.
If payment has been received but course access has not been activated, you may cancel for a full refund before activation. Payment verification delays do not authorize us to keep payment for a service we cannot deliver. No cancellation fee is charged for an eligible refund of the course fee.
2. Service problems and provider cancellation
A duplicate or excess payment is returned after verification. If Athrexai cancels a course before delivery, you may choose a full refund instead of a transfer or credit. If we discontinue a course after partial delivery, we will offer a proportionate refund for the undelivered part and explain the calculation, or a full refund where the course cannot substantially meet what was agreed. Report a material mismatch, deficiency, non-delivery, or persistent access problem promptly so we can resolve it or provide an appropriate refund. These remedies are not automatically excluded because 30 days have passed or because lessons were accessed while investigating the problem.
3. After the standard window
A change-of-mind request outside the 30-day window, after more than 30% completion, or after a certificate has been issued is not ordinarily eligible for the standard full refund. We may agree a transfer, extension, or credit in writing. Such an alternative is optional and does not replace a refund or remedy you are entitled to receive.
Separately purchased and delivered one-to-one sessions or third-party examinations may have their own clearly disclosed terms. Any deduction must be explained using an actual separately priced service; we do not invent processing or administrative deductions after purchase. Finance-provider interest and EMI obligations are governed by that provider: a refund does not automatically cancel a finance agreement.
4. How to request and receive a refund
- Contact support or Jasmine using the details below. Include your registered email, course, payment date, amount, transaction reference, and reason. Do not send passwords or full payment credentials.
- We acknowledge the request within 48 hours and aim to give a decision within 7 business days once the necessary information is available. If more time is needed, we explain why; grievances are targeted for resolution within one month.
- After approval, we initiate the refund within 7–10 business days to the original payment method where possible. Banks and payment providers may take an additional 5–10 business days; these are estimates, and we provide a refund reference when available.
- Course access ends when a full cancellation/refund is approved. Keep a copy of your payment and refund communications.
5. Taxes, appeals, and existing purchases
Refunds are based on the amount actually paid, including applicable taxes on the refunded portion, with tax documents adjusted where required. For a denied request, ask Jasmine for a written explanation and review. You remain free to use your payment provider’s dispute process, consumer grievance mechanisms, or other remedies available under applicable law.
This version applies to new purchases accepted from 24 October 2026. For earlier purchases, the terms disclosed and accepted at the time remain relevant; this update does not retrospectively reduce an agreed refund entitlement. Nothing here overrides mandatory consumer rights.
Contact and grievances
Athrexai
1st floor, Rana complex, Silver Springs Layout, Munnekolala, Bengaluru, Karnataka 560037
Phone: +91 9337448930
Email: support@athrexai.com
Grievance contact: Jasmine, reachable through the same phone, email, or postal address.
For complaints, include your registered email, course name, transaction reference if relevant, and a short description. We acknowledge complaints within 48 hours and aim to resolve them within one month. Do not send passwords, full card details, or unnecessary sensitive documents.